Our Customer Service Guarantee

We will welcome you to our bank and in the community genuinely and compassionately by:

• • • Greeting you with a smile, eye contact, and a handshake.
    • Addressing you by your name.
    • Introducing you to our team.

We will be committed to your financial and personal success by:

• • • Asking about and listening to your goals, passions, and needs.
    • Offering ideas and options tailored to meet your expectations.
    • Providing you with timely and relevant information regarding financial matters.

We will earn and sustain your trust by:

• • • Delivering on our promises and commitments, whether they are big or small.
    • Protecting your confidentiality in a serious and secured manner.
    • Hiring engaged and caring individuals with high character and strong morals.

We will be honest, respectful, and responsive in our communication to you by:

• • • Disclosing all terms and conditions through clear and concise communication.
    • Returning emails and phone calls in a timely manner.
    • Thanking your for your relationship.